"When people talk, listen

completely. Most people never

listen."

Ernest Hemingway

Say What You Need Without Getting In Trouble©

The inability to communicate well with others is often cited as the chief obstruction to workplace productivity and harmony.  As a result, this particular program has become one of our most requested.

Participants will learn to apply the principles of the fiduciary relationship to every day communications so that they can achieve success in their daily interactions both in the workplace and in their communities.  They also learn important methods for brief and persuasive communications that are honest and clear. In addition, participants will become more proficient in:

• Presentational speaking
• Interpersonal communications
• Small Group Communication in an organization
• Interviewing
• Negotiations
• Small Group Problem-solving

This program outlines four principles that participants can apply to their daily communications, whether written or verbal.  It provides in depth discussions on the issues of honesty, brevity, patience and persuasion that both facilitate and hinder effective communications in any relationship.  Simply put, the aim of this program is to provide participants with simple guidelines and tools to make them more proficient communicators so that they can ultimately become more successful in life.

This course meets the required ethics training mandate as specified in the 2004 Revised Federal Sentencing Guidelines.

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An Interrogator's Guide to the Truth: How to Detect Liars and Make Them Stop ©

Can you tell when someone is telling a lie?  Have you ever wished that you knew how to read body language? Do you win at the negotiations table?  Can you rely upon your co-workers and employees with confidence? An Interrogator's Guide to the Truth: How to Detect Liars and Make Them Stop teaches you the skills and strategies used by interrogators that will help you to communicate, negotiate and resolve conflict with confidence in both your business and social interactions.. 

The program begins by providing definitions of the different types of deception and lying and leads to an interactive discussion of communications skills and persuasive techniques that have been found to yield more productive interviews and interactions with others. This entertaining and lively seminar engages participants while teaching them the skills they will need to “expose” deception in a real-life situation.  The interactive format and audience participation ensure that participants are equipped and ready to immediately apply their new skills when they return to work.

Specifically, participants learn how to:

• Improve their interpersonal communications skills
• Target their words and ask foolproof questions to get results
• Red and interpret decptive responses
• Interpret body language

Whatever your title or job description, the skills taught in this seminar are useful in any face-to-face interaction.  Whether interviewing potential new employees, conducting contract negotiations with vendors, monitoring employee productivity or questioning employees about internal fraud, participants will learn how to get what they want out of even the most mundane business interaction without using coercion or other more heavy-handed tactics.

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